Shipping policy

SHIPPING

Orders are processed within 1 to 2 business days of receiving your order. All orders are shipped via Canada Post and customers are responsible for shipping charges unless the minimum spend is met to qualify for free shipping.

DAMAGES & MIS-SHIPS

Customers are responsible to verify and confirm the contents of each shipment upon receipt. Claims are required to be made within 7 days of receipt of goods.  If there is a discrepancy or if any items were damaged during transit, you must retain the box that the item(s) arrived in so that we may file a report with the carrier. Please do not add or deduct any amounts from invoices for any reason until a Sexy Living credit or debit memo has been issued. This includes but is not limited to mis-ships, damages, and/or defective items. Please contact us to report any issues with an order or for questions regarding an invoice.